The impact of digitalization risk on non-financial performance at Jordanian Banks

Abstract

The study aimed to demonstrate the impact of digitization risks represented by its dimensions (cyber attacks, cloud risks) on non-financial performance represented by its dimensions (learning and growth, customer satisfaction) in Jordanian banks. To achieve the study objectives, the descriptive analytical approach was used, as the study community consisted of all Jordanian commercial banks, numbering (12) commercial banks. The study sample consisted of accounting department managers, accountants, and financial programmers. (120) questionnaires were distributed to the study sample and (102) questionnaires were retrieved, all of which were valid for applying statistical analysis. The data were analyzed on the (SPSS) software. The most important results reached were that there is a statistically significant impact of digitization risks in its dimensions (cyber attacks risks, cloud risks) on non-financial performance in its dimensions (growth and development, customer satisfaction) in Jordanian commercial banks. The most important recommendations were the need to enhance banks' investments in cybersecurity systems, as it has become an urgent necessity to protect data and information from the increasing risks of manipulation and breaches, as these investments contribute to In improving the level of digital security and enhancing confidence in the credibility and accuracy of information content available to customers and thus reducing digitization risks