The Impact of Financial Technology on Banking Services Quality at Jordanian Islamic Banks

Abstract

Abstract

The study aimed to examine the impact of financial technology on the quality of banking services in Jordanian Islamic banks. To achieve its objectives, the study adopted a descriptive-analytical approach, with the study population consisting of the Jordanian banking sector. The sample included Jordanian Islamic banks, totaling three banks. The study applied statistical and inferential methods using SPSS software.

Among the key findings was that financial technology has a significant and positive impact on the quality of banking services in Jordanian Islamic banks. The study recommended streamlining administrative and legal procedures related to financial technology and integrating it into various transactions of Islamic banks.